Guest Experience Manager
Exp: 8-15 years
ISKCON Bangalore Rajajinagar
Department: Facilities & Utilities
About the Job
A Guest Experience Manager (GEM) oversees the entire customer journey in hospitality settings—
Key Responsibilities
- Hospitality Training: Train and mentor staff on hospitality etiquette, guest handling, professional conduct, and service standards.
- Front Desk Operations: Demonstrate expertise in front desk procedures, guest relations, and visitor management.
- Team Grooming: Develop staff communication, interpersonal skills, presentation, and professional behaviour.
- Guest Experience: Ensure consistent hospitality standards while handling guests, visitors, and special guests.
- Training Materials: Develop and implement practical training sessions, guidelines, and standard operating procedures.
- Quality Monitoring: Evaluate staff performance, identify training gaps, and provide continuous feedback.
- Service Excellence: Establish a culture of courteous, efficient, and professional hospitality.
Required Experience and Skills
- Minimum 5 years of relevant experience in the hospitality industry, particularly front desk operations.
- Proven expertise in training, coaching, and mentoring hospitality staff.
- Hotel Management qualification preferred.
- Excellent proficiency in Kannada, English, and Hindi.
- Basic working knowledge of MS Excel and email communication.
- Strong communication, interpersonal, leadership, and presentation skills.
- Ability to identify service gaps and improve team performance through effective training.
