IT Desk Support Engineer
Exp: 1-2 years
ISKCON Bangalore Rajajinagar
Department: Information Technology
About the Job
An IT Desk Support professional acts as the primary contact point for users experiencing technical problems, offering remote or on-site troubleshooting and system maintenance.
Key Responsibilities
- User Assistance: Answer incoming requests via phone, email, chat, or in-person visits.
- Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues.
- Ticket Management: Log, track, and update support requests in a ticketing system.
- Account Administration: Perform password resets, unlock user accounts, and set up new hire profiles.
- Escalation: Route complex or unresolved issues to higher-level engineering teams.
Required Experience and Skills
- Good knowledge on Windows systems & domain networks.
- Having an understanding of firewalls & security appliances.
- Hands-on knowledge on handling IT support tickets and managing teams.
- Good Communication skills (Written & Oral)
